You Never Know Who’s Listening

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My husband and I were in the grocery yesterday and ran into a former neighbor. As we were catching up on family happenings and neighborhood gossip, she asked me where I was working now. I told her I had my own business and that I provided administrative and management support to small businesses and entrepreneurs. Sometimes, people give me that “deer-in-the-headlights” look when I say this, so I in an attempt to make it a little more understandable for her, I told her I developed databases and websites for people. That got an “Oh, great” from her. Just over her should I noticed a lady at the meat counter who turned around and smiled at me.

After we said goodbye and I made my way to the meat counter to select a juicy steak for dinner, the lady that had smiled at me was still standing there. She turned and said, “I couldn’t help but overhear your conversation and I heard you say you built websites. I need one.”

Well, who would have ever thought that just catching up with an old neighber would produce a new client, but it looks like it just might. I exchanged information for her and asked her to give me a call and I would discuss developing the website. She told me that her daughter is in high school and wants a website that she can use as her online portfoilo as she begins to apply for colleges. What a great idea!

Later, as my husband and I were sitting down to enjoy those delicious steaks, I told him you just never know who’s listening or where you are going to find someone that needs your services. Even at the meat counter at the local grocery store.

We Have Feelings Too.

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After a wonderfully long weekend where I didn’t step foot into my home-office, I re-entered my virtual workplace this morning and visited several of my local hangouts. One is VAnetworking.com. We have an incredible forum where we can share ideas, ask any question without the fear of feeling stupid and on occasion, VENT!

This morning as I weaved my way through the threads of the weekend, I came upon one by a fellow VA who had encountered a terrible experience with a client. As most of us in the US know, this past weekend was Independence Day…July 4th. We typically don’t work on July 4th. Which is exactly what this VA had in mind. Not to mention that she was feeling under the weather too. However, she had a client call her at 11 pm on July 4th! If she had been feeling OK, she would have been out enjoying fireworks at this time of night, but because she was sick, she was asleep. But wait…the story doesn’t stop there.

The next day, she was feeling better and went to see a movie with her children. This same client called her six times and the last time with some pretty colorful language included in the voice mail.

Needless to say, she is terminating the contract with this client. What this particular client didn’t understand or appreciate is that Virtual Professionals are real people with real feelings and real lives!! We are small business owners, who just happen to work from home. We can be the best partner a small business or entrepreneur can have. We are dedicated, hard-working, motivated and knowledgeable in our specific area of expertise. We respect each of our clients, their time and their business, and we expect that same respect back.

I’m very proud of my fellow VA, for taking a stand and not accepting this kind of behavior. She has no regrets and by sharing her ordeal with us, we can better prevent this from happening in our business.